Sutherland Global Services Treats i

Sutherland has indeed performed exceedingly well over the past decade and has maintained its image of being a world leader in providing BPO services by following international BPO standards. Unfortunately, a lot of false and partially true accounts are being written by Sutherland's ex- employees and current employees.

I read: "More than a dozen current and former workers told The Star that seven months after Sutherland opened, employees have been quitting or are being fired in large numbers."

The attrition rate is pretty high in the BPO industry worldwide. The attrition rate in US alone is about 42% and in India it's 18%. As per the Nasscom Strategic Review 2005 the attrition rate in BPOs is 25-40 per cent. So, why is Sutherland being scorned? In fact, a lot many companies report to hire 60% new workforce every year. Whenever people leave Sutherland, more people are willing to join it because they know Sutherland treats its people fairly. How on earth can a company have a workforce of about 18000 people unless most of them were happy, if not all?

I also read: "I am not afraid to say that Sutherland is indeed a miserable place to work, managed by incompetent people under the leadership of an even more incompetent senior staff. And that is not media fabrication or exaggeration, but purely fact."

I am working with Sutherland and I agree there is scope for improvement as far as the working conditions is concerned, but saying that the working conditions are pathetic is out rightly untrue. How can a company become a global leader unless their people are performing well? And people can perform well only when working conditions are fine. The fact that companies like Hewlett and Packard, Dell, AT&T, etc. are clients of Sutherland Global Services speak volumes about the international standards that are followed by Sutherland people. Furthermore, this can happen only with the vision and guidance of well-qualified, competent and efficient managers. A place managed by incompetent people does not get to work with global clients. For everyone's knowledge, Sutherland Global Services will now be providing data management services to Deutsche Bank.

Next, discussing the most talked about location Sutherland Windsor Canada -- this location was the company's fourth Canadian expansion, after successful Operations Centers in Sault Ste. Marie, Ontario and one in Vernon, British Columbia. It was a blessing for people of Windsor and economically depressed region. The government was keen to have more centers by Sutherland Global Services because the company played a key role in transforming the lives of the people of Windsor Canada. If the people were not happy in other centers why was government so eager to have more centers?

This is what they said: ""This is great news for Windsor and this entire region," said Duncan.
"This technical support centre is the result of our government's aggressive efforts to bring good jobs and more opportunity to workers and families in this community. We're helping diversify Windsor's local economy and promoteour strong, skilled workforce."

Source: http://ogov.newswire.ca/ontario/GPOE/2006/11/02/c7667.html?lmatch=&lang=_e.html

I would also like to add that current employees of Sutherland cribbing about various issues like working conditions or repetitive tasks can go home and relax. It's crazy to read the "expert comments" of this bunch of people on various sites. Sutherland came into existence in the year 1986 and it has offered world-class BPO services to global clients. How can a company survive for so long when all of its employees are unhappy and all its delivery centers across the globe are least bothered about its people's welfare? Most claims and allegations are nothing but a scheme to malign the reputation of Sutherland Global Services.

Category: General